Anonymous

Did not receive either they got me

I ordered luvbella on the 1st november 2017.said I would receive tracking number but never did. sent at least 30 emails no reply .scandalous .I bought 1 from entertainer for my grandaughter.kosmik.shop online disgusting.
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Reason of review:
Order processing issue
Morag L

Unbelievable fraudulent busines.

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KosmikShop - Unbelievable fraudulent busines.
I ordered a Luvabella doll from them as they had them at £15 cheaper than anyone else. But after purchasing a doll and paying for it and the postage I didn’t receive the items I purchased I emailed and text their sight so many times it was unreal but got no reply what so ever. So I ended up losing £120 of my granddaughters money that she’d been saving 2 years for. As my gran daughter has special needs we thought this doll was ideal as u have to teach the doll to talk and this would be ideal as my granddaughter can’t talk very well and is disabled but her face used to light up every time she saw these dolls advertised on the TV. This company conned an inisant disabled child out of money she’d been saving for 2yrs to buy this doll. So to me their lower than low.
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Reason of review:
Order processing issue
Kamera Krt

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Verified Reviewer

Ordered from kosmikshop items never arrived

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My husband and I ordered a luvabella doll each for our grand children from the Kosmikshop on shopify. got a receipt as soon as we paid and then an email saying items sent you will receive tracking details soon, despite emailing and using there contact forms multiple times i never received a response from them or the tracking details or items . I have reported this to my bank and to the online fraud departments in UK and USA , have been looking for places online to post and warn people not to buy, the site looks very professional. but you wont get your items or a refund.
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Cons:
  • That i was scammed out of money for goods that never arrived
  • That all correspondence is ignored
Reason of review:
Order processing issue
14 comments
Guest

just had this happen to me. order the doll 3 weeks ago no contact number just an email that i never get a response from!!

the one time i dont read the reviews this happens.

thank gosh target had one in time for christmas. filed a dispute with the bank hopefully we all get our money back

Guest

Same thing happened to me. I called up my credit card company and they were great.

They are going to refund us back the money. Hopefully the site will be taken down soon.

Guest

Me too.. should have checked reviews on the company before purchasing they got me too..

Guest

Got me 2 hopefully the bank will be able to refund us, feel so stupid now ‍️

Guest

Got me 2

Guest

Same here. Paid for four luvabella , got txt saying sent for shipping and would receive updates, not hung.

No response from emails.

It looked an authentic site to me! I am so embarrassed

Guest

Same thing happened to me! Absolutely raging!

Guest

This is terrible the same thing has happened to me they had a padlock on there site still awaiting email response nothing

Guest

I asked my bank via the chargeback scheme lots of template letters on google

Guest

Thank you for the warning I had two Luvabella dolls in my basket with this company but then I noticed that it didn't have the http or padlock at the top.

I then decided to see if they were genuine and came across all of these posts.

I really hope you all get your money back, how sad that people think nothing of ripping people off.

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Ramie Euz

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Verified Reviewer

Fraud and no delivery

Do not buy from this company, it is a fraud. I have the same experience as others where payment was taken promptly and thereafter no delivery of the doll. The email regarding tracking number came but with no tracker or details. No email response nor contact Buy at your peril. The dolls are now back in smiths/argos and available My Husborn, also brought a doll for our daughter for 5th birthday, in October, we both have been chasing by emails continually since early November until to date, we paid $99 so as you can imagine, we are very upset.no tracking number was received or delivery, total avoidance of emails and there is no contact numbers for them. do not purchase anything from this company and contact your banks to see if they can try to recall the funds and fraudulent payment. worse thing they now have these dolls in toyrus. Hopefully what goes around comes around.Totally upset. Reason of review: Problem with delivery. Preferred solution: Full refund.
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Loss:
$95
Cons:
  • Total disaster and upsetting
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Ripped off

I ordered a doll £80.60 for a Christmas present for my granddaughter. I contacted this shop 3 times and told it was on its way which never arrived. T Kosmikshop is nothing but a skanking low life ripping off *** of the earth. Don't buy anything off this shop they are rip off merchants scam scam scam scam {{redacted}}
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Loss:
$81
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Nothing more than a fraud

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As with everyone else, I ordered luvabella doll for $95 they also took money quickly on 10/25/17 and have never received order, they emailed gave an order number but never a tracking continuess emails to them and messages no response so was lucky enough to find one before Christmas they are nothing but a fraud what's the worst is they are hurting our children
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Reason of review:
Order processing issue
Braysen Tox

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Verified Reviewer

Still waiting

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Ordered a luvabella doll on friday nearly a week ago still havent had a delivery date confirmation but reading these reviews it looks like i wont be getting the doll full stop
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Reason of review:
Order processing issue
Anonymous

Don’t bother total rip off

Ordered a luvabella 2st nov for Christmas , got a pretend text 2 days later saying dispatched , never received emailed 6 times and got no replies .. shocking s very stressful lead up to Christmas
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Reason of review:
Order processing issue
Anonymous

Kosmik shop crap

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Fraud company takes your money and doesn't send your items , thank god I got my Money back . This company is a con and the location is hidden . Do not buy from them
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Nelva Jiq

Luvabella doll

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I also bought a doll no doll took money out of my bank do not answer e.mails also they had good reviews i sent one and said i hanot received my order they didn't print mh review
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Reason of review:
Order processing issue
Anonymous

Same issue suffered with this company

My Husborn, also brought a doll for our daughter for 5th birthday, in October, we both have been chasing by emails continually since early November until to date, we paid $99 so as you can imagine, we are very upset. no tracking number was received or delivery, total avoidance of emails and there is no contact numbers for them. do not purchase anything from this company and contact your banks to see if they can try to recall the funds and fraudulent payment. worse thing they now have these dolls in toyrus. Hopefully what goes around comes around. Totally upset.
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Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

I ordered a luvabella doll for my daughter. No sign of it and it was ordered in late September.

No answers to e mails and no telephone number. Keep away from this scamming site, I’ve learnt my lesson.

Adarsh Pdt

Don't shop here

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Kosmik shop is a scam. I never received the Luvabella doll I ordered, nor did they ever respond to any of my email.
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Reason of review:
Order processing issue
Calea Jvq

Total Scam!

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I placed an order on October 20 for. The order was paid for. I have attempted to contact them weekly and still have received no response as to when I will be receiving my order. It has now been over 45 days since I placed my order and have not been able to get any information. Completely unacceptable!
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Reason of review:
Order processing issue
Anonymous

Not received my dolls

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Bought 2 lovabella dolls. Placed order 23/11/2017. Still not received them but money was taken from my account straight away.. sent an email and contact message daily but no response... disgusting that this is happening.. when I placed the order there was definitely a padlock in address bar and good reviews and now all this.. this company has stolen £200 from me and deprived my grand daughters of a Christmas gift
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Anonymous

Kosmik shop online total Con

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I ordered 2 Luvabella dolls and also received what appeared very normal emails confirming my order. The site does look very believable but despite emailing them several times I have had no further reply. Do not give touch this website!
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Anonymous

Never order from this company

I placed a order on 11/24/17. It was for a luvabella doll. They took my money very quick and I still haven't received the doll. My daughter was very sad to not have it under the Christmas tree. I emailed this company several times and still nothing. This company is a joke and I will NEVER buy ANYTHING from them again. At this point I dont want the doll, I just want my money back. Stay away from this shaddy company.
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5 comments
Morag L

I ordered a doll for my special needs granddaughter and same heat took my money quick enough but as you can imagine we got NO doll and no reply to our emails or the contact email our solicitor sent either. And now the website has shut down so lost £120 of my granddaughter’s hard saved money.

Guest

I too ordered a luvabella doll and have not received!!! Think this is a temporary website to take people money with no intention of sending the dolls!!! Hope they {{Redacted}}

Guest

Hi, I too ordered five luvabella dolls for my granddaughters for Christmas, the only contact I have had from them is to say the Oder is being shipped and they will contact me with the tracking details. I have sent loads of emails with no replies.

Guest

Do a reverse charge through your bank to get money back.

I realised after a couple of days it was a scam

Guest

I brought a fool in November took my mom net never revived goods will never be using them again they should be ashamed of them selves

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